Frequently Asked Questions
WHEN WILL MY ORDER BE SHIPPED?
Muscle Match orders will be prepared and dispatched within 1-2 business days of placing your order. All arrival times for all purchased depend on your location and the shipping option you choose.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE ITS PLACED?
No. Once your order has been placed no amendments nor cancellations can be made, including to billing and shipping details. We are unable to combine orders.
WHAT SHIPPING METHODS DO YOU USE?
All orders are shipped through Australia Post services (within Australia). All International are sent via Australia post AIRMAIL services. Should you want to purchase Wholesale, we will arrange a courier service for you, depending on how large your order maybe. We can also accommodate specific requests for express post, tracking, and international options. Please email us if you would like to make a request.
HOW MUCH DOES SHIPPING COST?
Muscle Matcha offers FREE standard shipping within Australia. Should you need your Muscle Matcha sooner rather then later we offer a $15.00 express options (Australia Only), which takes 1-2 business days, depending on location. For all International orders depending on location AIRMAL service, offers rates depending on weight of order. For 1 standard order a of Muscle Matcha a flat fee of $20.00 is added to your cart checkout. For more information on shipping please see our SHIPPING page
WHERE DO YOU SHIP?
Muscle Matcha is spreading the love world wide and growing rapidly, so we promise to ship wherever you maybe in the world. Please see Shipping page for more information.
CAN I COLLECT MY ORDER IN PERSON?
No, orders can only be delivered via a postal service.
WHERE CAN I PURCHASE YOUR PRODUCTS?
We are expanding our wings and moving into a stockist near you ! For all details on where you can purchase Muscle Matcha, please see our Stockist Page for more details.
CAN I BUY IT IN BULK?
Of course, our Muscle Matcha is available now for Wholesale orders. Please email us at firstname.lastname@example.org for all enquiries and prices.
HOW DO I BECOME A STOCKIST?
It is our endless mission to see Muscle Matcha in your store ! We look forward to working with new partners and spreading the word of the Matcha world. Interested in carrying some of our amazing Matcha? Please email us at email@example.com for all enquiries and prices.
HAVING AN ISSUE WITH OUR ONLINE STORE & OR OUR WEBSITE?
Please email us at firstname.lastname@example.org should you have any issues ! We are here to help !
WHERE IS YOUR PRODUCT FROM?
Straight from the Matcha origin of Japanese royalty. Our Muscle Matcha is made from 100% natural stone ground tea leaves, an ancient superfood of choice for the only the strongest Royals, Nobles & Samurai warriors.
HOW MUCH SHOULD I USE?
One serve is 2g or about half a teaspoon. If you use more, and are looking for a stronger matcha flavour, then feel free to add another teaspoon.
IS THERE CAFFEINE IN MIX N MATCHA?
Matcha powder contains caffeine however much less than regular coffee. 1 gram of matcha contains about 25-30mg of caffeine while regular coffee contains about 80-100mg. Further, matcha powder also contains L-theanine which has a calming effect on the body and tempers the jittery effect that caffeine can otherwise cause. For that reason, we think matcha is much better caffeine source than regular coffee.
LOOKING TO COLLABORATE?
We want you to try our Matcha, promote it blog about it, talk about it ! Email us today and will see if you fit the look email@example.com